Madrid888 takes your privacy seriously. Find out how we collect, use and protect your personal data as a member of our platform.
Updated: 1 January 2026Six key areas that show how madrid888 protects the data and privacy of every member in Malaysia.
All data transmitted between your device and madrid888's servers is protected by 256-bit SSL encryption — the same level of security used by major banking institutions in Malaysia. No one can intercept or read your data in transit.
Madrid888 has never sold, rented or shared members' personal data with any third party for marketing or commercial purposes, and never will. Your data belongs to you — we use it solely for purposes directly related to madrid888's services.
All members' personal data is stored on servers protected by multiple layers of security. Internal access to member data is restricted to staff with a legitimate operational need and is regularly audited by the madrid888 security team.
Every madrid888 member has the right to access, correct, download, or request deletion of their personal data at any time. Full control remains in your hands — contact madrid888 support and we will process your request within the stipulated timeframe.
Madrid888 uses cookies solely to enhance the user experience — such as saving language preferences, login status, and personal settings. We do not use cookies to track your activity on websites outside of madrid888.
Madrid888's Privacy Policy is structured in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the privacy rights of Malaysian players and ensure that all data handling practices comply with applicable local data protection laws.
Important Note: This Privacy Policy explains how madrid888 collects, uses, stores and protects your personal data. By using the madrid888 platform, you agree to the data handling practices described in this document. Please read it carefully and contact us if you would like clarification on any section.
Madrid888 ("we", "our platform") is committed to protecting the privacy and personal data of every member who uses our services. This Privacy Policy sets out our practices regarding the collection, use, disclosure and protection of your personal information when you access or use the madrid888 platform, including our website, mobile application and all related services.
This policy applies to all individuals who interact with madrid888 in any capacity — prospective members visiting our website, active registered members, and former members whose accounts have been closed. It is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects internationally recognised data protection principles.
By registering a madrid888 account or continuing to use our platform after this policy has been updated, you consent to the collection and use of your personal data as described in this document. If you do not agree, please stop using the madrid888 platform and contact us to close your account.
Madrid888 collects your personal data through three main channels: (a) information you provide directly to us, (b) information collected automatically as you use the platform, and (c) information we receive from legitimate third parties such as payment providers.
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, IC number / passport number | Account registration & verification |
| Contact | Malaysian mobile number, email address | Account registration |
| Finance | Bank account / eWallet number, deposit & withdrawal transaction records | Payment processing |
| Technical | IP address, device type, operating system, web browser, session data | Automatically during platform use |
| Platform Activity | Game records, betting history, active session times, game preferences | Automatically during platform use |
| Communications | Records of conversations with customer support, feedback, and complaints | Interactions with the madrid888 support team |
Madrid888 only collects data that is genuinely necessary to provide our services to you. We do not collect sensitive information such as medical data or biometric information unless required by law or necessary for legitimate identity verification purposes.
Madrid888 does not store full credit or debit card numbers on our servers. All payment processing is handled through approved, PCI-DSS compliant payment gateways. Supported methods include Malaysia's local payment options — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and CIMB Clicks.
Madrid888 uses collected personal data solely for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used:
If madrid888 intends to use your data for any new purpose not listed above, we will obtain your consent before such processing begins, unless otherwise required by law.
Madrid888 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data may be shared only in the following limited circumstances:
Fraud Warning: Madrid888 will never ask for your personal data, password or financial information via unsolicited emails or social media messages. If you receive such a communication claiming to be from madrid888, it is a fraudulent attempt. Report it to madrid888 support immediately.
Madrid888 continually invests in security infrastructure to ensure your personal data is protected at all times. The key security measures we employ are:
Security Incident Reporting: If you suspect your madrid888 account has been accessed without authorisation or that your data may have been compromised, contact the madrid888 support team immediately via live chat. We will act promptly to secure your account.
Madrid888 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the madrid888 platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling Essential Cookies may affect the functionality of the madrid888 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Madrid888 does not use cookies to track your activity on other websites or applications outside our platform. We also do not use cross-device tracking technology to profile users without explicit consent.
As a madrid888 member and a Malaysian citizen or resident, you have the following rights regarding your personal data held by madrid888. We respect these rights and will handle every request transparently and within the stipulated timeframe.
Request a copy of all personal data we hold about you at any time.
Request the correction of any inaccurate or incomplete data held in your madrid888 records.
Request the deletion of your personal data, subject to applicable legal retention requirements.
Request that we restrict how we process your data in certain circumstances permitted by law.
Request a copy of your data in a structured, machine-readable format for transfer to another provider.
Object to the processing of your personal data for specific purposes, including direct marketing communications.
To exercise any of the rights above, contact the madrid888 support team via live chat or email at support@madrid888.best, stating the right you wish to exercise and your account details. We will verify your identity before processing the request and will respond within 21 business days in accordance with Malaysia's PDPA requirements.
The madrid888 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process personal data of anyone under 18. Registration by minors is strictly prohibited and constitutes a violation of madrid888's Terms & Conditions.
If madrid888 discovers or is made aware that personal data belonging to individuals under the age of 18 has been inadvertently collected in our systems, we will take immediate steps to delete that data and terminate the associated account. Parents or guardians who believe their child may have registered a madrid888 account without permission are encouraged to contact us promptly at support@madrid888.best.
Madrid888 retains your personal data for as long as necessary for the purposes set out in this policy, or as required by law. Retention periods vary depending on the type of data:
When data is no longer needed and there is no legal obligation to retain it, madrid888 will delete or destroy that data securely to ensure it cannot be recovered or accessed by unauthorised parties.
Madrid888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or changes to the services we offer. The "Updated" date at the top of this page indicates when the latest version of this policy was published.
When material changes are made to this privacy policy, madrid888 will notify you via your registered email or an in-platform notification at least seven (7) days before the changes take effect. It is your responsibility to review this page periodically. Your continued use of the madrid888 platform after any amendments take effect will be considered your acceptance of the revised policy.
For any enquiries, requests, or complaints regarding this Privacy Policy or the way madrid888 handles your personal data, please contact us via:
For formal requests relating to your rights under Malaysia's PDPA — such as data access, correction or deletion requests — please email support@madrid888.best with the subject line "PDPA Rights Request", along with your account number and a copy of a valid identification document. All requests will be processed within 21 business days as required by law.
In today's digital world, personal data is incredibly valuable — and at madrid888, we never lose sight of the trust you place in us when you share your personal information during registration. We do not take that trust lightly. That is why madrid888's privacy policy is built on a straightforward principle: we only collect what we need, we only use it for legitimate purposes, and we never sell or share your data with unauthorised parties.
Many players ask us — "Is it safe to provide my bank account or eWallet details to madrid888?" Our answer is yes, and here is why: madrid888 does not store your full bank account number or financial card details directly on our servers. All payment processing is handled through approved gateways that comply with the highest industry security standards. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, you are interacting directly with those payment systems — madrid888 only receives transaction confirmation, not your full financial details.
A question that often comes up is why madrid888 retains game and betting history records. There are several legitimate and important reasons for this. First, game records are necessary to ensure accurate payout calculations and to resolve any disputes that may arise — if there is a discrepancy in the amount you received, we need to refer to precise records in order to resolve the issue fairly.
Additionally, gaming activity data is a key tool in madrid888's responsible gambling programme. Our systems monitor gameplay patterns to identify early signs of gambling-related issues — such as sudden spikes in deposits, unusually long play sessions or concerning loss patterns. If our systems flag such signs, the madrid888 team may reach out to offer information about available responsible gambling tools. This is not a judgement — it is part of our commitment to member wellbeing.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you certain rights over your personal data — and madrid888 fully respects these rights. You have the right to know what data we hold about you, to correct any inaccurate data, and in certain circumstances, to request the deletion of your data. To exercise any of these rights, contact us by email at support@madrid888.best with the subject line "PDPA Rights Request".
One important thing to understand is that there are limits to the right of data deletion — madrid888 is required under Malaysian law to retain certain financial records for a minimum of seven years. This means that if you request account deletion, we can remove your profile data and personal information, but financial transaction records must be retained for the period prescribed by law. We will clearly explain what can and cannot be deleted when you submit such a request.
Madrid888's Privacy Commitment: Your data is never sold. Your data is never shared for marketing purposes. Your data is protected with the strongest encryption available. And if you want to know exactly what we hold about you, just ask — we are required to inform you within 21 working days under Malaysia's PDPA. Strictly 18+.
Answers to the most frequently asked questions about privacy and data protection at madrid888.
Your data is protected. Your transactions are secure. Register for free today and enjoy the best online casino and Sports Betting experience for Malaysian players.
256-bit SSL Encryption · No Data Sold · Malaysia PDPA Compliant · Strictly 18+